Mark,

I'm guessing your business is doing well, if your customer service is any reflection of how your business is run. 

I just wanted to take a moment out of my work day to tell you how much I appreciate your quick response time to both of my questions in the past two weeks.  First, answering my question regarding the pre-pitch and quick-pitch and then resolving the damaged shipment.  Yours is truly one of the few businesses I have dealt with on-line that "gets" what customer service is all about.

I will definitely use your product again and again and will recommend you to others.  Thanks for turning a potential nightmare scenario into a small blip on my project timetable.

All the Best,
Bill

P.S.  In fairness to Contractor Direct (whom I ordered the product from) I did just receive a response from them regarding the damaged shipment.  Though I still have not gotten a response from them on my earlier question, sent over a week ago - one that you answered immediately.  Thanks again

Bill Osmundson
Lifestyle Creations, Inc.
(952) 988-0191

Bill@LifestyleCreationsInc.com

Thank you for your prompt resolution to my predicament.  I have the part coming.

This is my first attempt at this kind of thing and I have found all of your products and online videos have been invaluable to my learning process. 

Thanks again,
Craig Brown

Mark,

I got the part today. Thank you very much. I am going to pack the concrete this weekend. As an engineer, I have to tell you that your system is a joy to use. It is obvious that the design was well thought out and you didn't scrimp on the quality of the parts. It is so rare to find that combination these days.

I wish your business all the best -- Great idea and execution.

Tim

Hey Mark, Andy from Chicago.
I am a do it yourself who wanted a larger custom shower without paying the big buck for the plastic pans. There are many companies who will sell you their products but after much research, Mark E Industries made me feel confident installing their products building my mud shower pan. After viewing a few of the instructional videos, i was ready to follow the steps and now have completed my shower. This was my first time ever building a shower pan and Mark E made it easy with professional results. I will tell everyone i know how great the entire package of products used and video info that assisted me along the way. Thanks Mark E.

“I’ve been setting tile for over 6 years and the one thing I always struggled with is mudding shower floors. Now that I’ve found Quick-Pitch it’s not a problem any longer. I don’t know why somebody didn’t come up with this a long time ago.” Alex P. - Toledo, Ohio

“... I used your Pre-Pitch and I am very pleased with the results. Because your products are so fast and easy to work with, I was able to set the pre pitch, install the liner, mud in Quick-Pitch and Kirb-Perfect in record time.” Gordon C. - Tampa, Florida

“As a General Contractor I have torn out more than a few showers over the years. The reason I’ve seen most often for leaking shower stalls are nails through the lining material below the top of the dams and once water gets to wood, the shower is doomed. All my guys will use Kirb- Perfect from now on, it's fail safe.” Jack W. - Dallas, Texas

“In case you're interested .... I just completed a very difficult tile installation of a seashell shaped walk-in shower. Without a straight wall in it, I needed to somehow build a level starting course of ripped down 16” tiles. 23 flexible StringA- Levels got me in and back out on a continual level line. I can't think of a better way it could have been done it. Thanks for a great product!” George T. - Raleigh, NC